Just to update you all on the situation here at Derails, I'm sure you've all seen the statement issued by the Prime Minister regarding the new steps that are to be taken here in the UK.
Following this statement we have had to make a couple of changes, in accordance with the guidelines:
Our physical store will remain closed, this has been cemented by the governments enforced closure on non-essential shops (I mean, I think railway modelling is essential but...I think I'm on my own there..!?!).
Our newly opened ice-cream-van was a fantastic success but the ban on non-essential travel has swung a cruel axe into it's neck, so we will now have to suspend that service for the time being. Any customers with deliveries due will now be contacted with a view of their order being shipped to them for free. We will not be offering collection from the store in any way, shape or form as we do not see this being any safer than simply opening the door.
Online store and mail-order will remain open as usual for the foreseeable future, with usual hours and usual response times. The free delivery on all orders is still open, but again we ask that you do not abuse the service (which has occurred – please use it wisely to ensure its longevity).
Derails continuing to operate in this method poses little if not any risk to our customers and us. Our Royal Mail and DPD parcels are collected from us in bulk, so trips to the local post office are not required – we understand this has been a concern for some of you.
Obviously we will keep you updated if the situation changes again, but rest assured we're doing our best to make sure we can keep serving you to the best of our abilities.
We'd also like to make a further statement regarding our supply of Peco products
Following the decision by Peco to close for a 'minimum of three weeks', we are more than aware that our stock of Peco, Ratio, Wills & Tracksetta will begin to dwindle over the next couple of weeks, if not sooner.
We are more than appreciative of all the new business we have received in this recent surge of orders, and we'd like to take this opportunity to thank-you for your custom. However, it is at this strange and difficult time that we must address this and make it clear that we will be prioritising the supply of Peco, Ratio, Wills and Tracksetta to our existing customers. We feel this is only fair, with our existing and regular customers having supported us no-matter-what throughout the 9 or so years we've been running this business, to give back to them when times are tough.
We will still be taking and processing orders from new customers, however, if low stock items are ordered in multiple, we may have to reduce quantities and sometimes even take items off completely to avoid stockpiling and ensure that we have enough supply to go around. I'd like to further stress that this applies to Peco, Ratio, Wills and Tracksetter items ONLY - orders for other manufacturers are currently unaffected and will be processed without hindrance.
We thank-you for your co-operation at this time.
Last but by no means least, we'd like to say a big thank-you to those of you who replied to our last message and sent us your support, kind words and best wishes. It really does help during this difficult time and cements why we enjoy the job that we do – the railway modelling community as a whole is just so friendly and supportive!
On that note, we'd like to offer our best wishes to our all of our friends and customers (are they often not the same thing?) and please ask that you stay safe! See or speak to you all soon!