Current status of operations here at Derails:
Our physical store is now closed but we are offering click and collect. Place your order online or over the phone and we will contact you to arrange a time and day of collection.
Online store and mail-order will remain open as usual, with usual hours and usual response times. The free delivery on all orders has now changed and is available for all orders over £20 in value. Orders below £20 will incur a £2.99 charge at the checkout.
We have now added an option for express next working day shipping for those orders you need quickly! This will entail using a Royal Mail Tracked 24 Service (£3.99) or DPD Local service (£4.99) to get your orders to you the next working day, as long as they are placed before midday!
Derails continuing to operate in this method poses little if not any risk to our customers and us. Our Royal Mail and DPD parcels are collected from us in bulk, so trips to the local post office are not required – we understand this has been a concern for some of you.
Obviously we will keep you updated if the situation changes again, but rest assured we're doing our best to make sure we can keep serving you to the best of our abilities.
Last but by no means least, we'd like to say a big thank-you to those of you who replied to our messages and sent us your support, kind words and best wishes. It really does help during this difficult time and cements why we enjoy the job that we do – the railway modelling community as a whole is just so friendly and supportive!
On that note, we'd like to offer our best wishes to our all of our friends and customers (are they often not the same thing?) and please ask that you stay safe! See or speak to you all soon!